This morning, I went to have breakfast at a restaurant in South Lake Tahoe. What a disappointment. First, I had to wait about 30 minutes to be seated and then, I had to wait another 30 minutes to get my order served. I noticed that a party of three that came in after me got their food first. So I asked the waitress about my order. She was not apologetic at all and just said that my food would be next. At first, I thought what poor customer service. Then, I thought maybe it’s not that but instead it’s lack of training. Maybe the kitchen personnel had not been trained to work efficiently, or the wait staff had not been trained to handle customer complaints.
Josh Bersin, Forbes contributor, reports, in his article How Corporate Learning Drives Competitive Advantage, that “one of the most important sources of competitive advantage is your corporate learning strategy.” I think training is crucial for the success of any business because it gives employees the necessary knowledge to effectively, efficiently, and safely perform their job.
Have you ever thought about how the lack of training your workers might negatively impact your business? Let’s say you’re implementing new business software because you want to improve productivity. Well, if the users are not properly trained, then in the end, it will be more costly for your business. Your employees will get frustrated when they don’t know how to use it, they will even spend more time trying to figure out how to operate it, and they will be prone to make more mistakes.
Training is also very important at a personal level. We are all constantly being trained. You can call it learning new professional skills, learning how to use the new gadget you just purchased, or attending a workshop. Well, have in mind that when you are trained, you become more valuable! And like Queen Elizabeth II said, “It’s all to do with the training: you can do a lot if you’re properly trained.” So let’s get trained!